Managed Business I.T. Support

Highlights:

• Mix-n-match: Pay only for the features that your business requires.
• Fixed costs: No hidden surprises with fixed per-employee pricing.
• Backed by a real guarantee: Choice of service level agreements (SLA).
• Availability: Most features available Australia-wide. On-site support & priority repairs available to Canberra, Queanbeyan, Brisbane, Sydney & Wollongong businesses.

Whether your business needs only an off-site backup solution, or a complete support solution: you can mix-n-match features and pay only for the services that your business needs.

Ready to sign-up or price your support package? Simply use our quick quote tool on the right to get started ...

Quick quote:

Mix-n-Match Features:

Pay and choose only for the features that your business requires including: on-site support & priority repairs, remote support + routine maintenance, off-site backup + monitoring, proactive health monitoring, discounted access to hardware and software and Exchange 2010 business e-mail and calendaring solution.

On-site support + priority repairs:

With TotalServe's on-site support + priority repairs your organisation will always have the expertise, experience and knowledge on-site to fix any problem and set-up any solution.

Included is generous number of un-timed on-sites and unlimited priority hardware repairs, backed by default with a next business day service level agreement.

Our staff have over 10 years combined experience, and hold the following certifications, at a minimum:

• Apple Certified System Administrator & Macintosh Technician
• Linux Professional Institute Certification (LPIC-2)
• Microsoft Certified Desktop Support Technician
• Cisco Certified Network Professional (CCNA)

As every on-site visit is un-timed, there will never be any hidden additional costs or time pressures - we leave only once you're happy.

Comparison of our Service level Agreements:

	Next Business Day	Same Day (4-hour)	Same Day (2-hour)
Response time	~30 minutes	~15 minutes	~10 minutes
On-site dispatch	9-5pm, next business days	Within 4-hours, that same day	Within 2-hours, that same day
Availability	M-F, 8-5pm	24/7/365	24/7/365
Mac, PC & UNIX
Server support

Remote support + routine maintenance

With remote support we will securely connect (VPN) into your network to investigate, report and resolve your issues faster then ever before.

Plus, with routine maintenance we will keep you infrastructure finely oiled and tuned. All maintenance is performed out of business hours so that you and your staff are always productive during business hours.

Worried about privacy? We take your privacy seriously, on-top of the commitments we make via our privacy policy we've designed a small application that sits in your menubar, disabling remote access by default - when you require assistance, just click the button to enable it!

Off-site backup + monitoring

With our secured enterprise grade off-site backup service your business's vital data will always be protected from accidental file deletion, hardware & software failures and even against catastrophic events and natural disasters.

Starting at $1,756 per year for 200 GB of data storage, TotalServe's engineers will implement a backup solution that suits the needs and requirements of your business, rest easy knowing your data is protected!

Backups are stored fully 256-bit encrypted in our replicated storage facilities in 100% Australian data centres with your solution completely monitored to ensure everything is verifiably working.

Proactive health monitoring

We'll plug your business's servers, desktops, printers and networking devices into our proactive health monitoring suite and every minute we'll be monitoring over 140 plus aspects of every device.

If a fan fails, a server begins to overheat, a hard drive dies, file sharing services stop working, or any number of 140+ triggers and events - we'll instantly be alerted and if backed with on-site or remote support features we'll begin addressing the problem immediately.

Starting at $178 per year, your business's I.T. will have a safe set of eyes watching over it 24 hours per day.

Discounted access to our suppliers

When you deal with retailers, they make their bread and butter from selling you expensive products and make unnecessary recommendations.

You simply don't need the $5,000 ultra fancy product when the $649 product will work nicely and with TotalServe you get exclusive access to our portfolio of 40+ hardware and software manufacturers at near wholesale prices - with honest, expert advice & justifiable product recommendations.

Typically, most products and software are discounted between 18-28%. This perk alone could save your business thousands!

Managed Exchange 2010 + web-site hosting

Bundle our secure, feature-rich, premium e-mail and web-site hosting bundle with your support package and receive 1-month for free.

Included for each staff member is a 5 GB mailbox powered by Exchange 2010 that offers advanced collaborative tools such as centralised email, calendars, contacts and powerful sharing from a variety of platforms: Mac, PC and iOS and Android.

Our web-hosting platform is a Linux powered, scalable, high performance, high available and clustered service that features all the trims you'd expect from a premium hosting service.

For more information see: Managed Exchange 2013 and clustered hosting.